Terms of Use

Version 2.1 — Effective 1 September 2026

These Terms of Use (the "Terms") are a binding agreement between you and RedMechs Intelligence OÜ, Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia ("noMech", "we", "us", "our"), governing your use of the noMech mobile application (the "App"), the website at nomech.app (the "Website"), and related services (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What noMech is — and what it is not

noMech is an AI-powered vehicle assistant. It lets you describe symptoms in plain language and receive informational responses tailored to your vehicle's year, make, model, and mileage; it also tracks your maintenance schedule, service history, and a vehicle Health Score.

You are interacting with an artificial-intelligence system. Responses in the AI Mechanic chat are generated by AI, not by a human mechanic. We label the AI Mechanic as AI inside the Service, as required by applicable law (including Article 50 of the EU AI Act).

noMech is not a repair service and does not provide professional mechanical advice. Specifically:

• AI responses are informational only. They can be inaccurate, incomplete, or out of date, and they are not a substitute for inspection by a qualified mechanic.
• If a symptom could affect safety — brakes, steering, tires, fuel smell, warning lights, smoke — stop driving and have the vehicle inspected by a professional. Never rely on the Service in an emergency.
• Cost estimates shown in the Service are approximate ranges for general guidance only. They are not a quote, offer, or binding price, and actual costs will vary by location, parts, and shop.
• Maintenance schedules and the Health Score are generated from the data you provide and general model information; your vehicle's actual condition may differ. Always follow your manufacturer's owner's manual.

2. Eligibility

You must be at least 16 years old to use the Service. If you are under the age of full contractual capacity in your country (18 in most countries, including Estonia), you may only make paid purchases with the consent of a parent or guardian, where your local law requires it.

3. Your account

You sign in with your Apple or Google account; we do not offer password-based accounts. You agree to:

• provide accurate information (including vehicle details — the quality of AI responses depends on them);
• keep your sign-in method secure and not share access to your account;
• notify us promptly at contact@redmechs.com of any unauthorized use of your account.

You are responsible for activity under your account. You can delete your account at any time in the App (Profile → Settings → Delete Account), at nomech.app/delete-account, or by emailing us.

4. Free tier and usage limits

Parts of the Service are available without payment, including a limited number of AI Mechanic messages for unregistered and free-tier users. Limits reset on a rolling window shown in the App. We may adjust free-tier limits with reasonable notice. All use of the AI Mechanic — free or paid — is subject to fair use: we may throttle or refuse automated, bulk, or abusive request patterns.

5. Subscriptions and payments

Premium features require a paid subscription ("Premium"). Prices, billing periods, and included features are shown before you buy, and the pre-contractual information shown at purchase (price, renewal terms, features) forms part of your contract with us. Our subscriptions are managed through RevenueCat and can be purchased three ways:

5.1 Purchases through the Apple App Store or Google Play

• Billing, renewal, and cancellation are handled through Apple or Google under their terms. We never see your full payment details.
• Your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before renewal.
• Cancel in your device settings: iOS: Settings → [your name] → Subscriptions; Android: Play Store → Payments & subscriptions → Subscriptions. Deleting the App does not cancel your subscription.
• Refund requests for App Store purchases are decided by Apple under its policies. For Google Play purchases, you may request a refund through Google Play or directly from us at contact@redmechs.com.
• If you are a consumer in the EU/EEA or UK, your statutory 14-day right of withdrawal described in Section 5.2 also applies to subscription purchases made through the app stores. For App Store purchases, exercise it through Apple's refund process (Apple bills those purchases); for Google Play purchases, through Google's refund process or by contacting us directly.

5.2 Purchases on the Website (web billing)

• For web purchases, you buy directly from RedMechs Intelligence OÜ; payments are processed by Stripe through RevenueCat Web Billing.
• Your subscription renews automatically each billing period until cancelled. You can cancel at any time using the "Cancel subscription" option on the Website (or via the subscription-management link in your confirmation email, or by emailing contact@redmechs.com); cancellation takes effect at the end of the current paid period, and you keep access until then. If you instead delete your account, auto-renewal stops and your access ends immediately, including any remaining paid period; the unused remainder is not refunded, without prejudice to your statutory rights.
• EU/EEA and UK consumers — right of withdrawal. You have 14 days from purchase to withdraw from the contract without giving a reason. During checkout, we ask you separately and expressly whether you want the subscription to start immediately; if you actively request immediate performance and acknowledge that you will lose your right of withdrawal once the service has been fully performed, we confirm this on a durable medium (your order confirmation email). In that case, if you withdraw within the 14 days, we refund the price minus a proportionate amount for the period already provided; if the service has been fully performed within that period, the right of withdrawal is lost. If you do not request immediate start, access begins after the withdrawal period and your right of withdrawal remains intact for the full 14 days. To withdraw, email contact@redmechs.com with a clear statement (or use the model withdrawal form in Annex I(B) of Directive 2011/83/EU).
• Otherwise, payments for periods already elapsed are non-refundable to the extent permitted by law.

5.3 Price changes

We may change subscription prices. For active subscribers, changes take effect no earlier than the next billing period, and we will give you at least 30 days' notice so you can cancel first. Where Apple or Google require your explicit consent to a price increase, their flow applies.

6. Your content

You retain ownership of the content you submit to the Service — chat messages, vehicle details, service history, feedback ("User Content"). You grant us a non-exclusive, worldwide, royalty-free license to host, store, process, and display User Content solely to operate, secure, and improve the Service as described in our Privacy Policy. This license ends when the content is deleted from our systems, except where retention is required by law.

We do not use your User Content to train third-party AI models. If you send us ideas or suggestions about the Service, we may use them without obligation to you.

7. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• submit false or misleading information, or content that is malicious, infringing, or harmful;
• use the AI Mechanic to generate content unrelated to vehicle diagnostics and maintenance, or attempt to bypass its safeguards or usage limits;
• probe, scan, disrupt, overload, or interfere with the Service or its security features;
• scrape, harvest, or bulk-extract data from the Service, or access it by automated means except through interfaces we provide;
• reverse-engineer, decompile, or copy the App except where the law allows it despite this restriction;
• resell, sublicense, or commercially exploit the Service or AI responses without our written consent;
• impersonate any person or misrepresent your affiliation with anyone.

We may investigate violations and suspend or terminate accounts involved in them.

8. Intellectual property and license to you

The Service — including software, design, branding, text, and AI-generated output presentation — is owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable license to use the App and Website for your own non-commercial purposes in accordance with these Terms; we may end this license only by terminating your access under Section 14. No other rights are granted. "noMech" and associated logos are our trademarks; you may not use them without permission.

9. Third-party services

The Service depends on third parties, including Apple and Google (sign-in, billing, notifications), OpenAI (AI processing), RevenueCat and Stripe (subscriptions and payments). Their services are governed by their own terms and privacy policies, and we are not responsible for them. You agree to comply with applicable third-party terms when using the Service. Vehicle-related content in the Service may reference manufacturers' publicly known specifications; noMech is not affiliated with or endorsed by any vehicle manufacturer.

10. App-store terms

Apple App Store. If you downloaded the App from the Apple App Store, the following applies:

• These Terms are between you and us, not Apple, and we — not Apple — are solely responsible for the App and its content.
• Your license to the App is limited to a non-transferable license to use it on Apple-branded devices that you own or control, as permitted by the Usage Rules in the App Store Terms of Service (except that the App may be accessed by other accounts via Family Sharing or volume purchasing, where available).
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, or expenses attributable to a warranty failure are our responsibility.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App, including product-liability claims, claims that the App fails to conform to legal or regulatory requirements, claims under consumer-protection or similar law, and claims that the App infringes a third party's intellectual-property rights.
• You confirm that you are not located in a country subject to a U.S. government embargo or designated a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Google Play. If you downloaded the App from Google Play, the Google Play Terms of Service also apply to your download and any purchases made through Google Play.

11. Warranties and conformity

If you are a consumer in the EU/EEA, you are entitled to the statutory guarantee of conformity for digital content and digital services under Directive (EU) 2019/770 as implemented in your country: the Service must conform to the contract, and if it does not, you are entitled to have it brought into conformity, or to a proportionate price reduction, or to terminate the contract. Nothing in these Terms limits those rights or any other rights you have under mandatory consumer law.

Beyond what the previous paragraph and mandatory law guarantee, the Service is provided "as is" and "as available", and — this being the nature of current AI technology — we do not promise that AI responses, maintenance schedules, Health Scores, or cost estimates will be accurate, complete, or suitable for your specific vehicle or situation. They are informational aids, not professional advice (see Section 1), and you should verify them with a qualified mechanic before acting on them. This informational-only characteristic of the AI features is presented to you, and expressly and separately accepted by you, when you create your account or purchase a subscription.

12. Limitation of liability

To the maximum extent permitted by law:

• We are not liable for repair costs, vehicle damage, breakdown, loss of use, or other loss arising from decisions you make in reliance on informational content of the Service — including AI responses, maintenance schedules, Health Scores, and cost estimates — which does not limit our liability for failing to provide the Service in conformity with the contract (Section 11) or for damage caused by our own negligence;
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data;
• Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amounts you paid us in the 12 months before the event giving rise to the claim, and (b) €50.

These limitations do not apply to liability that cannot be limited under applicable law — including liability for intentional misconduct or gross negligence, for death or personal injury caused by our negligence, for damage caused by our negligent performance of the Service, for our obligations under the statutory conformity guarantee (Section 11), or your other mandatory rights as a consumer.

13. Indemnification (business users only)

If you use the Service in the course of a trade, business, or profession, you agree to indemnify us against third-party claims, damages, and reasonable costs (including legal fees) arising from your unlawful acts, your violation of these Terms, or your misuse of the Service. This Section does not apply to consumers.

14. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access — with notice where reasonably possible — if you materially breach these Terms, if required by law, or if we discontinue the Service (in which case paid subscribers receive a pro-rata refund for the unused paid period). Sections that by their nature should survive termination (including Sections 6, 8, 11, 12, 13, and 16) survive.

15. Changes to the Service and these Terms

Changes to the Service. We may modify the Service beyond what is necessary to maintain conformity only for the following reasons: adapting it to new technical environments or increased usage; maintaining security and preventing abuse; reflecting changes in third-party services the Service depends on; complying with law; or improving the Service's features and usability — and at no additional cost to you. If a modification negatively affects your access to or use of the Service in more than a minor way, we will inform you in advance on a durable medium (email or in-App notice), and you may terminate the contract free of charge within 30 days of the notice (or of the modification, if later) and receive a pro-rata refund for any unused paid period.

Changes to these Terms. We may update these Terms for valid reasons — changes in law, changes to the Service or how it is paid for, or security and abuse-prevention needs. For material changes we will give you at least 14 days' notice in the App, on the Website, or by email before they take effect. If you do not agree to the updated Terms, you may stop using the Service and cancel any subscription before the effective date; using the Service after the effective date is subject to the updated Terms.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Estonia. If you are a consumer, you additionally benefit from any mandatory consumer-protection provisions of the law of your country of residence, and nothing in these Terms deprives you of them.

Talk to us first: most issues can be resolved quickly via contact@redmechs.com.

If we cannot resolve a dispute, you may bring it before the courts of Estonia (Harju County Court, Tallinn). If you are a consumer, you may instead bring proceedings in the courts of your country of residence where its law mandatorily provides that forum, and proceedings against you may only be brought there. EU consumers may also use out-of-court dispute resolution: in Estonia, the Consumer Disputes Committee (Tarbijavaidluste komisjon, komisjon.ee) at the Consumer Protection and Technical Regulatory Authority, or an accredited ADR body in your own country.

17. General

If any provision of these Terms is found invalid, the remainder stays in effect, and the invalid provision is replaced by a valid one that best reflects its intent. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets, with notice to you. These Terms, together with the Privacy Policy and the pre-contractual information provided to you at purchase, are the entire agreement between you and us regarding the Service.

18. Contact

RedMechs Intelligence OÜ Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 5, 10117, Estonia contact@redmechs.com